WeCom is a business communication app popular in China and other Asian markets. It is less prevalent in the west and has faced severe negative feedback from users on the app stores for Google and the iPhone. Nevertheless, businesses continue to use it to communicate, especially with customers and business partners in Asia. Many companies must also archive WeCom conversations to comply with local and foreign recordkeeping regulations.
WeCom archiving involves the capturing, storing, and preserving of conversations for future reference. Companies can do this manually by copying and pasting chat logs into a document, which is time-consuming and prone to mistakes. It also creates the possibility for persons to omit information intentionally. Consequently, smart companies rely on dedicated, automated services.
Some companies face little to no obligations to archive their chats. For example, a ghostwriter creating eBooks for clients in the education field might not need to archive conversations. In contrast, American financial entities must comply with recordkeeping guidelines set by the U.S. Securities and Exchange Commission, the Financial Industry Regulatory Authority, and other governing bodies. Failure to do so could lead to expensive fines and other sanctions.
A WeCom archiving service works by recording all incoming and outgoing messages and storing them in a secure, searchable database. Ideally, the process is entirely automatic and requires no input from users. Once stored, authorized persons can review messages using keywords or other criteria at any time.
Compliance is the main reason companies engage in WeCom archiving. Other companies might want to ensure they have a record of business interactions to reduce the possibility of miscommunication, especially when communicating across national and cultural lines. Consider these additional benefits:
WeCom archiving can present some challenges for companies, especially those unfamiliar with the process or lacking dedicated resources to manage it. Knowing the potential challenges most companies face puts managers in the best position to mitigate them. Consider the following:
The most successful companies take a proactive and strategic approach to WeCom archiving. They also implement the following best practices:
There are several companies on the market offering archiving solutions. Some only work with specific apps, while others can only archive emails and SMS. Look closely at the product offerings to determine whether they meet your needs. If you use multiple communication channels for your business, prioritize options that cover all or more of them. This reduces the need to work with several vendors for the same service.
When looking for potential vendors, ask your colleagues. New workers might also have insights from the companies they worked at before. Complete an internet search to identify overlaps. Use the features you need to create your shortlist and reach out to the companies that best meet your needs.
LeapXpert captures and archives instant messages, chats, and voice messages from WeCom, SMS, and many other popular instant messaging applications. You would be hard-pressed to find a popular platform we don’t have the resources to capture. Book a demo to see what our software can do for you.