Over the past decade, Meta and its subsidiaries have grown into the most popular choices for social media. Ironically, growth has also run parallel to users looking for alternatives, such as Telegram. People can use this cloud-based messaging app for free and access their messages via multiple devices. It provides optional end-to-end encryption and most other features available on mainstream messaging apps.
Companies, workers, and customers have now moved into the Telegram space. These new additions to the user base come with additional concerns regarding Telegram compliance.
Telegram compliance is the process of ensuring that companies using Telegram follow all relevant laws and regulations. This includes data privacy laws, anti-bribery laws, and other financial regulations. Companies that operate in multiple regions must juggle a wide range of compliance issues that extend far beyond Telegram and other messaging apps.
For example, the Securities and Exchange Commission and several other regulating bodies require affected entities to archive conversations related to transactions and some business operations. Data privacy laws worldwide also require companies to take steps to protect data. These are just some of the many compliance concerns businesses need to address.
Failure to ensure Telegram compliance could lead to millions of dollars in fines. For example, banks faced a total of $2 billion in penalties over failure to provide proper recordkeeping when using WhatsApp. While this is a different app, the compliance requirements for Telegram use are essentially the same.
To make matters worse, fines only barely touch the surface. Beyond this, companies risk losing the trust of their customers and the general public. This could cause customers to move their accounts to rival banks, such as online alternatives.
Successful Telegram compliance depends on how well the company designs, monitors, and enforces its compliance policies. Consider the following best practices:
Create a clear policy: The first step is for companies to develop a clear policy on how workers use Telegram. This should include what types of communications are allowed, how to store messages, and who has access to them.
Provide proper training: Once the policy is in place, employees must receive training. They should understand the importance of compliance and what could happen if they fail to follow the policy. Educational sessions can replace training for automated solutions.
Monitor usage: Companies must monitor whether workers follow the Telegram compliance policy. They can achieve this by conducting manual reviews or by using automation tools. Automation can help to speed up the process and make it more efficient.
Enforce consequences: There needs to be a consequence for employees who violate the policy. Otherwise, they will have no incentive to follow it. The policy should clearly state the consequences, so there is no confusion.
There are a few challenges that companies need to be aware of when it comes to Telegram compliance. First, Telegram messages are not stored on the company’s servers. This means they must rely on employees or third-party companies to keep copies of critical conversations. There is also the risk that employees could delete messages before scheduled backups.
Second, Telegram offers end-to-end encryption by default. This makes it more difficult for companies to monitor and adequately archive communications. Choose software solutions crafted explicitly for Telegram.
Third, there is no central control over how workers use Telegram. This could lead to violations occurring before a company completes a review to detect it. In some cases, managers might not realize that workers have supplemented Telegram use with unauthorized communication channels.
If your business needs to take extra steps to ensure Telegram compliance, choosing the right software partner can make a big difference. Sometimes, you might decide to split features between services or only focus on archiving conversations.
When archiving chats, note that they need to be stored in a secure and accessible location. The service you chose should offer the ability to archive both group and individual chats. It should also limit access to authorized persons.
Begin your search with online queries. Then, ask around for recommendations from colleagues and look for overlaps. Create your shortlist by checking the reputations, prices, and features of the companies that remain.
Telegram compliance is a complex issue that businesses need to take seriously. Compliance and monitoring can quickly become a multi-faceted problem involving sophisticated technology. However, most regulations only require capturing and archiving solutions. In fact, extensive monitoring solutions could negatively impact employee morale and trigger data privacy concerns among customers. Are you ready to see if our instant messaging app record-keeping solution will meet your Telegram compliance needs? Book a demo to find out.