As organizations look for new ways to embrace technology and reduce risks, secure message archiving has grown popular. Small businesses, large corporations, and government agencies rely on this storage solution to document communication across various platforms. So, what exactly is message archiving? How does it work, and is it a good fit for your business?
Message archiving refers to the process of storing electronic communications. These include emails, instant messages, social media posts, and web chat content. The goal is to create a secure, searchable archive that organizations can use for compliance or business continuity, and customer service purposes.
There are two main types of archiving solutions: on-premises and cloud-based. On-premises message archiving involves installing software on your servers. In contrast, cloud-based message archiving stores data in a secure off-site location.
On-premises archiving is typically more expensive than cloud-based solutions. However, it gives you more control over your data. Cloud-based solutions are often less costly and easier to set up, but you must trust another company to protect the data.
Reviewing the benefits can help you determine whether archiving is worth investing in for your organization. Consider the following:
While message archiving offers many benefits, some challenges do exist. Discuss potential solutions for these with your IT team to ensure a smooth transition:
If you’re considering message archiving for your organization, there are some best practices to keep in mind. Consider the following:
The answer to this question depends on your specific needs. Message archiving is a must if you’re required to comply with regulations like HIPAA or Sarbanes-Oxley. Even if you’re not subject to these regulations, archiving can be a valuable tool for your business. It can help you improve customer service, resolve disputes, and protect your data in the event of a disaster.
There are a few important factors to keep in mind before settling on the right archiving service for your organization. First, consider your budget and the message volume of your organization. You’ll also want to think about whether you want an on-premises or cloud-based solution. Once you have a general idea of what you’re looking for, you can compare message archiving services.
When evaluating services, pay attention to features like these:
If you’re considering implementing a message archiving solution, carefully weigh the pros and cons. Be sure to consider your budget, security needs, and compliance requirements before deciding. Despite a wealth of archiving solutions on the market, LeapXpert stands out from the rest of the pack. It provides secure archiving solutions while also helping organizations communicate with their customers via their preferred methods. Contact us to learn more.