• Corporate Phones

    Telecommunications has played a critical role in business communications since its inception. However, when people talk about corporate phones, they mean smartphone devices used at work. Some people use the term corporate phones to refer to company-issued cell phones and personal devices used as part of BYOD policies, but the term refers explicitly to company-owned…

  • Communication Surveillance

    Communication surveillance refers to the monitoring and recording of conversations, emails, text messages, and phone calls. Usually, a government or law enforcement agency does this to collect intelligence and evidence related to criminal activities. By intercepting communications, authorities can prevent terrorist attacks, identify criminals and crime syndicates, and protect citizens’ rights and freedoms. However, communication…

  • Content Usage

    Content usage can mean several different things, depending on the context and the industry. As it relates to technology and instant messaging applications, it covers interactions with content. The people engaging with content could involve workers, consumers, and even business partners. What Is Content? Content refers to anything that can be electronically shared or received…

  • Client Communication Platform

    As a business owner, you know that good communication plays a crucial role in business success. Most managers understand this but tend to focus exclusively on internal communications and make few arrangements for speaking with clients. A client communication platform can quickly solve this problem. So, what exactly is this type of technology? What are…

  • Consumer Financial Protection Bureau (CFPB)

    The Consumer Financial Protection Bureau advocates for buyers in the U.S. market. It sums this up with the tagline: On your side through life’s financial moments. As a respected government agency, the CFPB has built a strong reputation for recognizing and protecting the best interests of Americans across all industries. History of the Consumer Financial…

  • Capturing Messages

    Capturing messages refers to the process of electronically recording, storing, and securing communications. Affected data may include email, text messages, and social media posts. Some IT teams allow workers to manually archive messages, which can lead to errors or deliberate data manipulation. Consequently, companies should leverage technology to automate the process. What Are the Benefits…

  • Customer Messaging System

    Good communication plays a critical role in business success. You rely on communication platforms for essential functions of business, such as marketing and customer support. However, keeping track of multiple platforms can become time-consuming and costly. A customer messaging system simplifies the process and reduces the complexity of associated activities. What Is a Customer Messaging…

  • Call Archiving

    Call archiving is an essential tool for businesses that require accurate records of calls. Companies who archive calls must determine which incoming and outgoing conversations to record and store for later review or retrieval. They must also decide whether to record only internal calls or archive calls with external parties, such as vendors and customers….