Leading call center solutions provider to help clients throughout Greater China use WeChat to engage customers while ensuring compliance and record-keeping
Hong Kong & Beijing – May 3, 2022 – LeapXpert, the enterprise-grade responsible business communication platform, today announced a partnership with eSOON, a China-focused solutions provider for Omnichannel centers. The partnership will bring LeapXpert’s platform to hundreds of eSOON’s existing and new clients throughout Greater China, enabling them to use WeChat and other apps for business conversations while remaining compliant.
“Offering our clients the right solutions to streamline their customer communications is of paramount importance to us,” said Daniel Cheung, Sales VP of eSOON. “In order to ensure that our clients remain at the top of their game, we constantly seek out and refresh our product offerings, and we’re excited to add LeapXpert to our carefully-curated arsenal. We’re confident that our clients will quickly embrace LeapXpert’s solution for superior control of their business conversations.”
“We are thrilled to partner with eSOON, one of the most trusted names in China’s customer success and service space,” said Avi Pardo, Co-founder and COO of LeapXpert. “By leveraging their 22 years of relationships with many of China’s most prominent businesses, we’ll certainly make inroads with many organizations seeking unparalleled insight, control, and transparency into both their internal and external communications.”
eSOON, a long-term partner of global customer experience and contact center titans including Genesys and Verint, provides a wide array of technical services for enterprise communication centers to major players in the finance, banking, insurance and other industries, including eight of China’s top ten banks. As government regulations for business communications in these industries rapidly shift, eSOON’s clients need to embrace innovative solutions that govern business conversations and serve as a single source of truth for all customer-facing communications, whether they take place via Voice, email, SMS, or instant messaging applications such as WeChat, WhatsApp, Signal, Telegram or Line.
LeapXpert’s solution maintains a complete record of all messaging conversations between enterprise employees and clients, no matter the application, creating an accessible digital record that helps companies stay in compliance, easily monitor conversations involving the exchange of sensitive information, and gain ownership over critical data. By offering LeapXpert’s platform to its existing and new clients, eSOON is providing them with an invaluable tool to help them remain in compliance and safeguard crucial information.
eSOON has over 22 years of experience in contact center & customer experience. As a leader in the industry, eSOON is the largest gold partner of Genesys in Asia. We have been pursuing innovations to meet the needs of our customers and created a lot of top-level solutions for enterprise contact center, cloud contact centers and voice applications. Currently, eSOON has offices in Beijing, Shanghai, Guangzhou, Hong Kong and Changzhou. For more information, please visit www.esoon.com
LeapXpert is a responsible business communication platform that provides enterprises a comprehensive overview of all internal and external business communications, creating an accessible digital record that keeps companies in compliance and enables monitoring of conversations involving the exchange of sensitive information. Founded in 2017, the award-winning company has offices in the US, UK, Israel, Hong Kong, Singapore, and Vietnam. For more information, visit http://leap.expert.
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