FMOP
In the past, B2C communication was simple. It happened over the phone, by post, fax, or email… or not at all. But things have changed. Now, customers demand the option to communicate using their preferred channel: messengers like WhatsApp, WeChat, Telegram, and Line. And as businesses have started to comply, they have seen some surprising benefits.
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FMOP
First – phone, fax, and physical mail. Later came email, which dominated much of the communications landscape. As we enter 2020, the communications landscape is evolving rapidly. Communications platforms like WhatsApp and others have started to play a huge role. There are plenty of reasons why businesses should look to embrace messengers in 2020.
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FMOP
Messaging apps are a preferred method of communication for clients to contact stockbrokers. However, being hit with a $5 million fine for not being able to keep client communications when using instant messaging is a hefty price to pay.
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FMOP
Business messaging is a huge pain point for many organizations. At this point, putting the business messaging ‘cat’ back in the bag isn’t going to work. Customers demand the ability to communicate with companies using messengers. So what’s the solution? A Federated Messaging Orchestration Platform (FMOP).
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