Data ownership
A recent news report indicated that JP Morgan asked employees to search their personal accounts on SMS, WhatsApp and WeChat for conversations with customers and clients.  They then asked for employees to download any client conversations and save them until further notice. JP Morgan’s intention, in line with many organizations, is to ensure that conversations […]
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Data ownership
What are the pros and cons of using consumer messengers for corporates? LeapXpert discusses the benefits and risks and how to make it work for your company.
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Data ownership
First – phone, fax, and physical mail. Later came email, which dominated much of the communications landscape. As we enter 2020, the communications landscape is evolving rapidly. Communications platforms like WhatsApp and others have started to play a huge role. There are plenty of reasons why businesses should look to embrace messengers in 2020.
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Data ownership
A company instant messaging policy is vital for all business. What approach is really going to work best, and what other issues should policies cover? Furthermore, FMOP could certainly be one of the best ways you implement this policy in the company.
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Data ownership
Enterprise messaging is about more than just ensuring a consistent tone and message to your customers. It means giving your employees the right tools to respond quickly to customer requests. From compliance issues and loss of configuration control to reduced security and loss of business, there are many reasons why businesses need to implement a company wide separate enterprise messaging app.
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Data ownership
Having client poaching employees is the last thing any small business owner worries about. But just one single employee managed to cause an overnight loss of 20% in business income. Believe it or not, instant messaging can be a prime cause of client poaching.
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