Compliance
On Jan 22, 2020 Bloomberg announced that the use of Telegram for conducting a business deal was why the court was ruling in favor of Hyundai Motor Securities Co, costing Yuanta Securities Korea Co. ~USD $12.6 million. The Seoul Central District Court has ruled that conversations held via Telegram are not binding contracts.
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Our news
LeapXpert continues to revolutionize business messaging with a new major Hatch release! Our 1.5.0 update comes with the exciting WhatsApp INBOUND communication feature! Clients want to contact #sales for an inquiry or #helen to place a new order? They simply send the #name in a WhatsApp chat and immediately start a direct conversation. Also, now we are Japanese enabled! Go ahead and dive into group chats on your Line app! Experience new shared client functionalities, bots integration, further stability and performance improvements and much more.
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FMOP
Business messaging is a huge pain point for many organizations. At this point, putting the business messaging ‘cat’ back in the bag isn’t going to work. Customers demand the ability to communicate with companies using messengers. So what’s the solution? A Federated Messaging Orchestration Platform (FMOP).
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FMOP
In the past, B2C communication was simple. It happened over the phone, by post, fax, or email… or not at all. But things have changed. Now, customers demand the option to communicate using their preferred channel: messengers like WhatsApp, WeChat, Telegram, and Line. And as businesses have started to comply, they have seen some surprising benefits.
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Data ownership
One of the areas that rarely gets highlighted as a risk to be mitigated is that of client poaching. However, before we talk about this, let’s start with a simple question. How do you WhatsApp/WeChat your clients?
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Compliance
Company instant messaging has taken over business communications at a formidable speed. This has left many companies scrambling to create a robust instant messaging policy. While you absolutely must have one, it doesn’t need to be as complicated as you may think.
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Compliance
A company instant messaging policy is vital for all business. What approach is really going to work best, and what other issues should policies cover? Furthermore, FMOP could certainly be one of the best ways you implement this policy in the company.
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Compliance
Messaging apps are a preferred method of communication for clients to contact stockbrokers. However, being hit with a $5 million fine for not being able to keep client communications when using instant messaging is a hefty price to pay.
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Our news
So proud to have our own Dat Ho, the Head of the R&D center, represent LeapXpert as a speaker at the Agile Vietnam Conference 2019 in HCMC on 7/12! Also, other LeapXpert’s R&D great team members Ngu Le Quang, Hoang Anh Tuan, Nhung Nguyen and Xuan Le, who will present LeapXpert’s FMOP (Federated Messaging Orchestration Platform) solution to the attendees!
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Compliance
First – phone, fax, and physical mail. Later came email, which dominated much of the communications landscape. As we enter 2020, the communications landscape is evolving rapidly. Communications platforms like WhatsApp and others have started to play a huge role. There are plenty of reasons why businesses should look to embrace messengers in 2020.
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Compliance
Enterprise messaging is about more than just ensuring a consistent tone and message to your customers. It means giving your employees the right tools to respond quickly to customer requests. From compliance issues and loss of configuration control to reduced security and loss of business, there are many reasons why businesses need to implement a company wide separate enterprise messaging app.
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Data ownership
Having client poaching employees is the last thing any small business owner worries about. But just one single employee managed to cause an overnight loss of 20% in business income. Believe it or not, instant messaging can be a prime cause of client poaching.
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Data ownership
The privacy rights of employees are under threat from the most basic of workplace communications. Using supposedly safe, encrypted systems is putting personal information at risk, as there is no right to employee privacy on messengers once work topics appear. How can both employees and employers tackle this difficult issue?
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Compliance
Millennials’ workplace communications styles are creating a generation gap. Instead of picking up the phone or sending an email, they prefer to jump onto messaging apps. They want to incorporate visuals, emojis, and all the other tools of modern communication, and become frustrated when they can’t. What should employers do about it?
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Compliance
Employees using private messengers like WhatsApp and WeChat can be incredibly useful for work, especially if they already use them for personal communications. But using these messengers for business processes brings big risks, from privacy issues to failures of data retention. Companies need to know the risks and know how to use these platforms safely.
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