2020 has been an extraordinary year. LeapXpert's year end wrap up of our successes and highlights in 2020 and our New Year's resolutions for 2021.
LeapXpert adds SMS to the conversational messaging channels available to its customers
LeapXpert was highly commended in the Market & Trading Surveillance category in the 3rd Regulation Asia Awards for Excellence 2020.
LeapXpert discusses how Financial Institutions can ensure their employees can communicate within regulatory boundaries. Not only during these pandemic times but going forward into the new normal and the normal beyond that.
LeapXpert’s 1.9 release brings a wealth of new features. These include enhanced permission controls, increased confidentiality options and the ability to send broadcast messages. LeapXpert’s new release delivers features that enhance FMOP’s ability to support secure confidential employee-to-client and employee-to-employee conversations. Proving corporates can use WhatsApp, WeChat and other leading messaging applications to engage with […]
Messaging apps are a preferred method of communication for clients to contact stockbrokers. However, being hit with a $5 million fine for not being able to keep client communications when using instant messaging is a hefty price to pay.
Enterprise messaging is about more than just ensuring a consistent tone and message to your customers. It means giving your employees the right tools to respond quickly to customer requests. From compliance issues and loss of configuration control to reduced security and loss of business, there are many reasons why businesses need to implement a company wide separate enterprise messaging app.
LeapXpert Federated Messaging Orchestration Platform elevates consumer messaging to enterprise grade. While many businesses still widely use telephone, email and SMS, their clients have already moved to messengers. That's why many employees are messaging with clients. FMOP allows you to meet your customer’s communication patterns and still remain compliant and own all B2C communication history. Why should your company embrace it as well?
The privacy rights of employees are under threat from the most basic of workplace communications. Using supposedly safe, encrypted systems is putting personal information at risk, as there is no right to employee privacy on messengers once work topics appear. How can both employees and employers tackle this difficult issue?
Real-time conversational solutions can drive customer satisfaction, customer engagement and ultimately closer relationships - LeapXpert discusses the benefits and solutions for businesses looking to engage their customers in conversations.
What are the pros and cons of using consumer messengers for corporates? LeapXpert discusses the benefits and risks and how to make it work for your company.
What 5 questions do businesses need to consider when looking to deploy a consumer messaging apps strategy for customer communications? LeapXpert explains.
How can banks engage with customers over consumer messengers while maintaining control and compliance. LeapXpert discusses.
LeapXpert continues to revolutionize business messaging with a new major Hatch release! Our 1.5.0 update comes with the exciting WhatsApp INBOUND communication feature! Clients want to contact #sales for an inquiry or #helen to place a new order? They simply send the #name in a WhatsApp chat and immediately start a direct conversation. Also, now we are Japanese enabled! Go ahead and dive into group chats on your Line app! Experience new shared client functionalities, bots integration, further stability and performance improvements and much more.
In the past, B2C communication was simple. It happened over the phone, by post, fax, or email… or not at all. But things have changed. Now, customers demand the option to communicate using their preferred channel: messengers like WhatsApp, WeChat, Telegram, and Line. And as businesses have started to comply, they have seen some surprising benefits.