Customer Engagement
How we work has changed and customer behavior and needs can rapidly shift. But regulatory requirements remain the same. How do IT Departments future-proof their conversational solutions to respond to a rapidly changing market?
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Our news
LeapXpert announced that its integrations for Telegram and Signal are moving into live beta testing. LeapXpert customers and prospects on the trial will be able to communicate with their customers over Telegram and Signal in additional to WhatsApp, WeChat, Line and SMS. The team at LeapXpert are constantly monitoring and evaluating market shifts and changes […]
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Our news
2020 has been an extraordinary year. LeapXpert's year end wrap up of our successes and highlights in 2020 and our New Year's resolutions for 2021.
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Our news
LeapXpert adds SMS to the conversational messaging channels available to its customers
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FMOP
LeapXpert’s 1.9 release brings a wealth of new features. These include enhanced permission controls, increased confidentiality options and the ability to send broadcast messages. LeapXpert’s new release delivers features that enhance FMOP’s ability to support secure confidential employee-to-client and employee-to-employee conversations. Proving corporates can use WhatsApp, WeChat and other leading messaging applications to engage with […]
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Compliance
Messaging apps are a preferred method of communication for clients to contact stockbrokers. However, being hit with a $5 million fine for not being able to keep client communications when using instant messaging is a hefty price to pay.
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Compliance
Enterprise messaging is about more than just ensuring a consistent tone and message to your customers. It means giving your employees the right tools to respond quickly to customer requests. From compliance issues and loss of configuration control to reduced security and loss of business, there are many reasons why businesses need to implement a company wide separate enterprise messaging app.
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FMOP
LeapXpert Federated Messaging Orchestration Platform elevates consumer messaging to enterprise grade. While many businesses still widely use telephone, email and SMS, their clients have already moved to messengers. That's why many employees are messaging with clients. FMOP allows you to meet your customer’s communication patterns and still remain compliant and own all B2C communication history. Why should your company embrace it as well?
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Data ownership
The privacy rights of employees are under threat from the most basic of workplace communications. Using supposedly safe, encrypted systems is putting personal information at risk, as there is no right to employee privacy on messengers once work topics appear. How can both employees and employers tackle this difficult issue?
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Our news
LeapXpert was highly commended in the Market & Trading Surveillance category in the 3rd Regulation Asia Awards for Excellence 2020.
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Customer Engagement
Real-time conversational solutions can drive customer satisfaction, customer engagement and ultimately closer relationships - LeapXpert discusses the benefits and solutions for businesses looking to engage their customers in conversations.
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Compliance
What are the pros and cons of using consumer messengers for corporates? LeapXpert discusses the benefits and risks and how to make it work for your company.
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Compliance
LeapXpert discusses how Financial Institutions can ensure their employees can communicate within regulatory boundaries. Not only during these pandemic times but going forward into the new normal and the normal beyond that.
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Deployment
What 5 questions do businesses need to consider when looking to deploy a consumer messaging apps strategy for customer communications? LeapXpert explains.
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Compliance
How can banks engage with customers over consumer messengers while maintaining control and compliance. LeapXpert discusses.
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