Apple Compliance? Last few day’s news are full with Apple’s war on Apps that employ screen recording techniques, from companies like Glassbox and others: https://techcrunch.com/2019/02/06/iphone-session-replay-screenshots/
Compliant communication products are split into two, those who employ screen recording loopholes on mobile devices and those who use centralized monitoring approach. Given the latest news, and conversations we had with our customers and partners, we would like to explain why in LeapXpert we decided on direction of centralized monitoring, we consciously steer clear from anything recorded on the devices themselves: We believe in fundamental right for privacy of all parties involved, and our goal is to capture only what is needed for company communication compliance goals. BYOD capability is one of our principles, and no company employee wants activities happening on his own device, to be recorded by their company.
Device recording techniques are limited, unavailable on all device types, and dependent on many factors, like the will of Apple to support it, in this case. Since we are dealing with compliant B2C communication, our product supports all devices, and is not subject to a good will of others. Want to learn more? Drop a message to [email protected], or comment. Finovate, on February 13th 2019 we come!