How can banks engage with customers over consumer messengers while maintaining control and compliance. LeapXpert discusses.

LeapXpert Federated Messaging Orchestration Platform elevates consumer messaging to enterprise grade. While many businesses still widely use telephone, email and SMS, their clients have already moved to messengers. That's why many employees are messaging with clients. FMOP allows you to meet your customer’s communication patterns and still remain compliant and own all B2C communication history. Why should your company embrace it as well?

In the past, B2C communication was simple. It happened over the phone, by post, fax, or email… or not at all. But things have changed. Now, customers demand the option to communicate using their preferred channel: messengers like WhatsApp, WeChat, Telegram, and Line. And as businesses have started to comply, they have seen some surprising benefits.

Business messaging is a huge pain point for many organizations. At this point, putting the business messaging ‘cat’ back in the bag isn’t going to work. Customers demand the ability to communicate with companies using messengers. So what’s the solution? A Federated Messaging Orchestration Platform (FMOP).

First – phone, fax, and physical mail. Later came email, which dominated much of the communications landscape. As we enter 2020, the communications landscape is evolving rapidly. Communications platforms like WhatsApp and others have started to play a huge role. There are plenty of reasons why businesses should look to embrace messengers in 2020.

On Jan 22, 2020 Bloomberg announced that the use of Telegram for conducting a business deal was why the court was ruling in favor of Hyundai Motor Securities Co, costing Yuanta Securities Korea Co. ~USD $12.6 million. The Seoul Central District Court has ruled that conversations held via Telegram are not binding contracts.